{"id":1264,"date":"2025-02-28T02:48:08","date_gmt":"2025-02-28T02:48:08","guid":{"rendered":"https:\/\/smartkidbelt.no\/?page_id=1264"},"modified":"2025-03-08T04:11:26","modified_gmt":"2025-03-08T04:11:26","slug":"klager-og-returneringer","status":"publish","type":"page","link":"https:\/\/smartkidbelt.no\/dk\/klager-og-returneringer\/","title":{"rendered":"Klager og returnering"},"content":{"rendered":"
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Klager og returnering<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hvordan indsender jeg en klage?<\/h4>\n
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  1. Hvis du har oplevet problemer med den enhed, du har k\u00f8bt, bedes du kontakte os via e-mail: kontakt@smartkidbelt.no og beskrive problemet i detaljer.<\/li>\n \t
  2. Hvis du vil sende din enhed til os i forbindelse med en reklamation, skal du pakke det reklamerede produkt omhyggeligt ind og vedl\u00e6gge et udfyldt garantikort og et k\u00f8bsbevis.\nSend den forberedte reklamationspakke til vores adresse:\nENGINEERING OG R\u00c5DGIVNING AS Br\u00f8ttemsvegen 825P 7540 KL\u00c6BU.<\/strong>\nKlager kan kun indsendes til vores hjemmeside ved at sende dem til ovenst\u00e5ende adresse. Det er ikke muligt at aflevere klagesagen personligt.<\/strong><\/li>\n \t
  3. F\u00f8lgende data er n\u00f8dvendige for at vurdere en klage:\n
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    • kundedata<\/li>\n \t
    • Korrespondanceadresse<\/li>\n \t
    • Kontaktens telefonnummer<\/li>\n \t
    • e-mail-adresse<\/li>\n \t
    • Detaljeret beskrivelse af fejlen<\/li>\n \t
    • Scan eller original af k\u00f8bsbevis (kvittering eller faktura)<\/li>\n<\/ul>\n<\/li>\n \t
    • Hvis de data, der er angivet i klagen, og som er n\u00f8dvendige for behandlingen, ikke er fuldst\u00e6ndige, kontakter vi dig for at udfylde dem, f\u00f8r vi behandler klagen. Vi forbeholder os ret til at returnere klagen uden at behandle den, hvis vi ikke har kontaktet dig for at supplere oplysningerne.<\/li>\n \t
    • Vi vil behandle klagen inden for 14 arbejdsdage fra datoen for modtagelse af den i den korrekte form.<\/li>\n \t
    • Svaret p\u00e5 klagen sendes til den e-mailadresse, som k\u00f8beren har angivet, eller til den traditionelle postadresse.<\/li>\n \t
    • Vi tager ikke imod kontanter ved levering.<\/li>\n \t
    • Kunden er forpligtet til at sende de varer, der reklameres over, for egen regning, og hvis reklamationen accepteres, sender vi de reparerede eller ombyttede varer til kunden for vores regning.<\/li>\n \t
    • Hvis du er i tvivl, bedes du kontakte os p\u00e5 f\u00f8lgende e-mailadresse: kontakt@smartkidbelt.no<\/li>\n \t
    • Vi giver dig tips til, hvordan du indgiver en klage hurtigt og problemfrit.<\/li>\n<\/ol>\n \n

      <\/span>Opsigelse af kontrakten fra forbrugerens side<\/h4>\nIf\u00f8lge loven om forbrugerrettigheder af 30. maj 2014 har k\u00f8beren 14 dage fra datoen for modtagelse af varerne til at sende en erkl\u00e6ring om fortrydelse af kontrakten, og hvis s\u00e6lgeren ikke har informeret om fortrydelsesretten - 12 m\u00e5neder.\n\nForbrugerens returnering af varerne skal ske straks, senest inden for 14 kalenderdage fra datoen for afsendelse af erkl\u00e6ringen, samt tilbagebetaling fra s\u00e6lgeren. S\u00e6lgeren kan dog uds\u00e6tte at sende pengene tilbage, indtil han modtager varerne.\n\nReturretten er ikke tilg\u00e6ngelig for k\u00f8bere, der har anmodet om et salgsdokument i form af en momsfaktura med et skatteidentifikationsnummer.\n\nUndtagelsen er personer, der driver en enkeltmandsvirksomhed.\n
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      1. De varer, der returneres af forbrugeren, skal pakkes p\u00e5 en passende m\u00e5de for at sikre, at de ikke beskadiges under transporten. Varerne returneres i original emballage med komplet udstyr og tilbeh\u00f8r samt dokumenter udstedt ved salg. De returnerede varer m\u00e5 ikke b\u00e6re spor af brug og m\u00e5 ikke have nogen mekaniske skader. Adressen for afsendelse af returvarer er: ENGINEERING OG R\u00c5DGIVNING AS Br\u00f8ttemsvegen 825P 7540 KL\u00c6BU.<\/strong><\/li>\n \t
      2. Produkter fra sk\u00f8nhedskategorien er beregnet til personlig pleje og hygiejne. Emballagen er sikret med en s\u00e6rlig beskyttelsesfolie eller sikkerhedsplomber, hvis folien eller plomberne er brudt, er det ikke muligt at returnere varerne. Returnering af produkter, hvis emballage er blevet \u00e5bnet, accepteres ikke (artikel 38, stk. 5, i loven om forbrugerrettigheder).<\/li>\n \t
      3. Aftalen betragtes som ugyldig, og forbrugeren er ansvarlig for enhver reduktion af varens v\u00e6rdi som f\u00f8lge af at bruge dem p\u00e5 en m\u00e5de, der g\u00e5r ud over, hvad der er n\u00f8dvendigt for at bestemme varens art, egenskaber og funktion.<\/li>\n \t
      4. Omkostningerne ved direkte at sende (returnere) varerne til s\u00e6lgeren i forbindelse med annullering af kontrakten uden begrundelse inden for 14 dage fra datoen for levering af varerne b\u00e6res af forbrugeren.<\/li>\n \t
      5. Hvis forbrugeren har valgt en anden leveringsmetode end den billigste standardleveringsmetode, der tilbydes af iv\u00e6rks\u00e6tteren, er iv\u00e6rks\u00e6tteren ikke forpligtet til at godtg\u00f8re de ekstra omkostninger, som forbrugeren har afholdt.<\/li>\n \t
      6. Hvis varerne bliver beskadiget under transporten, skal der udarbejdes en skadesrapport. For at g\u00f8re dette skal du kontakte kurerfirmaet - kunden laver en individuel aftale med kureren om at udarbejde en skadesrapport. Rapporten kan skrives op til 7 kalenderdage efter modtagelse af forsendelsen. Send en scanning af den skriftlige skadesrapport sammen med returformularen til f\u00f8lgende e-mailadresse: kontakt@smartkidbelt.no .<\/li>\n \t
      7. Hvis de varer, der returneres af kunden, er beskadigede eller viser tegn p\u00e5 at v\u00e6re blevet brugt p\u00e5 en m\u00e5de, der g\u00e5r ud over, hvad der er n\u00f8dvendigt for at fastsl\u00e5 varens art, egenskaber og funktion, er kunden ansvarlig for at reducere varens v\u00e6rdi. I dette tilf\u00e6lde vurderer s\u00e6lgeren reduktionen af varens v\u00e6rdi i procentintervallet fra 1% til 99% og er forpligtet til at reducere refusionsbel\u00f8bet med bel\u00f8bet for hans krav i forbindelse med reduktionen af varens v\u00e6rdi.<\/li>\n \t
      8. Tilbagelevering af gensidige fordele skal ske straks og senest 14 dage efter opsigelse af kontrakten.<\/li>\n \t
      9. Hvis du har sp\u00f8rgsm\u00e5l eller er i tvivl, kan du kontakte os via e-mail: kontakt@smartkidbelt.no fra 8.00 til 16.00, mandag til fredag.<\/li>\n \t
      10. I tilf\u00e6lde af uautoriseret returnering er k\u00f8beren forpligtet til at d\u00e6kke omkostningerne i forbindelse med returnering af produktet til kunden, og bel\u00f8bet for disse omkostninger ansl\u00e5s til maksimalt ca. 60 NOK.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Hvordan sende inn en klage? Har du hatt problemer med enheten du har kj\u00f8pt? \u2013 Kontakt oss p\u00e5 e-post: kontakt@smartkidbelt.no og beskriv problemet i detalj. Vil du sende enheten din til oss for en klage? \u2013 Pakk det klagede produktet n\u00f8ye og legg ved et utfylt garantikort og kj\u00f8psbevis. Send den forberedte klagepakken til v\u00e5r […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1264","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"smartkidbelt.no","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"Det udvalgt billede skal v\u00e6re mindst 200 x 200 px, for at Facebook og andre sociale medier bruger 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